Running an ecommerce business involves more than selling products and receiving orders. Every order also needs to reach the customer safely, on time and at a reasonable shipping cost. Choosing the right courier partner can directly affect delivery performance, customer experience, return-to-origin (RTO) rates and business profitability. A courier service that works well for one
For an ecommerce seller, getting an order is only half the job. The real challenge is getting that order delivered successfully. A customer may refuse a COD order, provide an incomplete address or remain unavailable during delivery. When the shipment returns to the seller, it becomes a Return to Origin (RTO), adding shipping costs and
For an ecommerce business, shipping is more than just handing an order over to a courier company. Delivery speed, shipping costs, serviceability, customer support and the ability to manage multiple courier partners can all have a direct impact on the customer experience. This is where a shipping aggregator can make things easier. Instead of managing
In ecommerce and D2C shipping, sellers often focus on last mile delivery because that’s where the customer experience is most visible. However, the real efficiency of any shipping operation is decided during first mile delivery. First mile delivery refers to the movement of an order from the seller’s location to the courier’s logistics network. If
